Change Management

Track infrastructure and configuration changes with categorization and impact assessment.

Change request workflow

1. Navigate to Operations → Changes.
2. Click Add Change.
3. Provide:
   • Title and description of the change.
   • Category — Standard, Normal, or Emergency.
   • Impact and urgency assessment.
   • Planned date and implementation window.
4. Link affected assets and services.
5. Submit for approval.

Change types

Category	Description
Standard	Pre-approved, low-risk, routine changes
Normal	Requires assessment and approval before implementation
Emergency	Urgent changes that bypass normal approval (documented post-hoc)

Change lifecycle

Changes move through statuses from draft through implementation to completion. Each status transition is recorded in the audit trail. Post-implementation, the change record documents whether the outcome matched expectations.